Staff Training Curriculum “At Your Service:Working with Multicultural Customers” [English/Spanish]
Problem-Four Customer Service Snafus
In the article “Four Simple Ways to Lose Customers [Slide Show]” by Christian Gulliksen, she shares her insight on customer service snafus….
1. Making Me Constantly Repeat Myself
2. Acting Like I’m Not There
3. Trying to Sell Me Something I Don’t Need
4. Asking for an Instant Evaluation of Customer Service
Link: click here (registration required)
Solution–At Your Service: Working with Multicultural Customers (English/Spanish)
Keep customers by training your staff.
Check out the “At Your Service:Working with Multicultural Customers” [English/Spanish] program from the University of Minnesota.