Staff Training Curriculum “At Your Service:Working with Multicultural Customers” [English/Spanish]

 

Problem-Four Customer Service Snafus

In the article “Four Simple Ways to Lose Customers [Slide Show]” by Christian Gulliksen, she shares her insight on customer service snafus….

1. Making Me Constantly Repeat Myself
2. Acting Like I’m Not There
3. Trying to Sell Me Something I Don’t Need
4. Asking for an Instant Evaluation of Customer Service

Source: MarketingProfs.com
Link: click here (registration required)

Solution–At Your Service: Working with Multicultural Customers (English/Spanish)

Keep customers by training your staff.
Check out the “At Your Service:Working with Multicultural Customers” [English/Spanish] program from the University of Minnesota.